Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, tahoetreats.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned. All return/refund requests must be made to our customer care department within 7 business days of receipt of your order (determined by tracking) AND must be authorized by customer service in advance. To protect our customers’ health and safety, tahoetreats.com only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). You'll also need the receipt or proof of purchase. Refunds for returns exclude shipping costs and the customer is responsible for shipping the products back to us in their original condition. In some cases a 20% restocking fee will be applied, but rarely charged. Since food products cannot be returned and we do not refund for melting/minor breakage please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please email us before you place your order):

If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.

Double check your online order before hitting that submit button! Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 7 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

If parcels are refused, there will be a 20% restocking fee, and the original cost of shipping, to and from, will be deducted from refund amount from the purchaser's original form of payment.

We will often pull, pack, and ship an order within minutes of our customers placing it. As soon as an order is "complete" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to email us and check whether an order has been completed and if it has not, we are happy to process your cancellation. However, if we see the order has been "completed" in our fulfillment system, we will be unable to cancel it. We appreciate your understanding on this matter.

If the customer provides the wrong address when placing an order, the following shall apply: 

• If the order is returned to tahotreats.com in good condition: Customer will be responsible for the full cost of shipping if they'd like it reshipped. No refunds on food items that have been shipped.
• If the package is returned to tahoetreats.com but the contents are damaged or if the package is lost: No refunds. 

We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date and we have agreed to the timeframe AND (2) the order is shipped via UPS Next Day or UPS 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option. TahoeTreats.com is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.

As stated on our FAQ page, tahoetreats.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within seven 7 days after physical receipt of merchandise as determined by tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.

No returns/refunds on these products.

Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.

In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.

In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via UPS Ground, it will be shipped at the same service level. In the event that you opted for any “rush delivery,” we will refund the cost of shipping the incorrect item. We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact. Please note that in order for credit to be issued, notification of order discrepancies must be made within seven (7) business days of receipt as determined by tracking.

To start a return, you can contact us at contact@tahoetreats.com.
Please note that returns will need to be sent to the following address after receiving approval: 67 Glen Carran Cir, Sparks, NV, 89431, US

You can always contact us for any return questions at contact@tahoetreats.com.